Terms and Conditions

 

RETAIL WEBSITE TERMS OF BUSINESS - Please read carefully

We are one of the few seed companies in the world who still grow and produce most of our own seeds. We supply many seed companies, trade customers and nurseries worldwide. We believe that all seeds are correctly named. As sometimes open-pollinated, occasional variations may occur and we cannot be held responsible other than for replacement of seeds.

We are happy to deal with commercial customers, please visit our trade store or please contact us for our Trade Terms.

Offers

You can order online using a credit/debit card (we accept Visa, MasterCard, Maestro, Solo and Delta) via PayPal. We do not accept Electron cards. All payments are taken using the USD ($).

Shipping

When ordering online, postage and packing is US$2.50 for destinations within the worldwide, and USD0.10 EACH for the additional items. Shipping for orders over US$30 is free. There is no minimum order. We have tried to keep our shipping costs as low as possible. It is able to track your order once it has been dispatched.

There may be some problems importing seeds to your country due to certain restrictions. Please check with your authorities regarding these restrictions before placing an order. If you need us to provide any document, please also feel free to email us to let us know.  We do not assume any responsibility if customs or similar agencies confiscate seeds, but we will deal very sympathetically with your case to ensure your satisfaction if such incidents occur.

 

Delivery

When ordering is made online, your seeds will normally be sent within 1-2 working days to the delivery address which you supply.

 

Replacements and Refunds

In the unlikely event that our seeds fail to please you, we are happy to replace them with the same or similar seeds according to your requirements. Should you wish to return goods, please ensure your seeds are sent to us by recorded delivery with a detailed letter of explanation. Then you will be given a full refund.

 

Substitutes

Although we will try to keep our website as up-to-date as possible, we may occasionally run out of some items. We have a generous substitute policy and we will send you the TWO items nearest to your original choice as a substitute for the ONE item we have sold out of, regardless of the cost.

 

Promotion Codes / Voucher Codes

Promotion codes are only valid for orders placed via the retail website. Promotional discounts only apply to the cost of goods, but not to the price of shipping. To utilize a promotion, the code must be applied via the 'view cart' screen, before you check out. Only one promotion code can be used at a time. The validity of promotion codes can be withdrawn at any time.

 

Data Protection

Your personal information is confidential to us and will not be passed on to any third parties.


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